Home » Business » I'm a 45-year-old IKEA worker who travels to people's homes to help them build their furniture. I love my job — this is what it's like.
I'm a 45-year-old IKEA worker who travels to people's homes to help them build their furniture. I love my job — this is what it's like.
Gerard Danks is a 45-year-old IKEA worker in Amsterdam, the Netherlands.
He's worked for IKEA for over four years and is currently employed as a quality support specialist, doing home deliveries and assembling furniture for customers.
During the pandemic, Danks never stopped working, and says he spends six hours on average driving products to customers' homes across Amsterdam.
This is his story, as told to freelance writer Meira Gebel.
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After working in the casino industry for years in the UK, I started working for IKEA four years ago in its Amsterdam warehouse after moving to the Netherlands to be with my partner. I've always had a customer-facing job because I love working with customers. I've held many roles since I started at IKEA, but now I am a full-time quality support specialist.
The quality support specialist role is somewhat new — I'd say about two years old. When I started at IKEA, I would rotate through roles, and then one day this position became available. Sometimes I feel like it was made for me, because I truly enjoy helping customers.
I help customers solve problems with IKEA furniture in their homes, which sometimes includes going to see them in person to diagnose the issues they are having. Most of the time the customer has read the manual wrong, or there is a missing piece from their order. Other times, it's issues like a sofa bed that is slumping, which is often a quick fix, like fixing a bolt that turned the wrong way.
The majority of my job entails assembling the furniture for customers, assessing missing orders and parts, and collecting the necessary pieces to their order for same-day delivery.